Withdrawal Money

Go to Account → Cashier → Withdraw, select your preferred payment method, enter the NZD amount you wish to withdraw, and confirm. Make sure your account is fully verified (KYC) before your first withdrawal — unverified accounts cannot process payouts. Once submitted, you will receive an email confirmation with an estimated processing time. All withdrawals are in NZD, with no currency conversion.

Available NZ withdrawal methods:

Note: POLi is a deposit-only method in NZ and is not available for withdrawals. If you deposited via POLi, choose Skrill, bank transfer, or another eligible method for your payout.

Processing time depends on your withdrawal method and whether your account is verified:

VIP players receive priority processing — all methods under 1 hour. A pending review period (up to 24 hours) may apply to first-time withdrawals while KYC is checked.

Minimum withdrawal: NZ$20 for card, bank transfer, and e-wallets. NZ$50 equivalent for crypto (Bitcoin, Ethereum, Litecoin).

Maximum per transaction: NZ$5,000 for bonus-converted winnings. Real-money (deposit-only) balance has no cap per transaction. Multiple withdrawal requests can be submitted in the same day.

VIP players have higher daily withdrawal limits — contact your personal account manager for a custom limit review.

The most common reasons for a delayed NZ withdrawal:

KYC verification is a one-time process — once approved, all future withdrawals skip it. You need to upload:

Upload under Account → Verification. Approval time: typically under 24 hours on business days.

Kiwi’s Treasure charges zero withdrawal fees. The full NZD amount you request is sent — no processing fee, no service fee. Your NZ bank may apply an incoming wire transfer fee — check your bank’s schedule. Crypto network fees are absorbed by the casino for withdrawals over NZ$50. The first withdrawal of each calendar month is always fee-free on all methods.

Yes — but only after completing the wagering requirement on the bonus. Standard bonuses require 35× wagering on the bonus amount. Once completed, the bonus converts to real NZD and is fully withdrawable. Free spin winnings have a max cashout of NZ$100. Cashback winnings (10× wagering) have no max cashout cap. You can track your wagering progress under Account → Bonuses → Active Bonuses.

Yes — while a withdrawal is in Pending status (awaiting processing), you can cancel it from Account → Cashier → Pending Withdrawals → Cancel. The funds return to your NZD balance instantly. Once a withdrawal reaches Processing or Approved status, it cannot be cancelled. If you need to cancel after approval, contact live chat immediately — there is a short window before the transfer is sent.

A withdrawal can be rejected for these reasons:

You will receive an email explaining the reason. Contact live chat with your withdrawal ID to resolve the issue quickly — most rejections are resolved same-day.

The fastest routes to your NZ bank balance:

Option A — Skrill: Withdraw to Skrill (0–24 hrs), then transfer from Skrill to your NZ bank account (1–2 business days). Total: often under 48 hours.

Option B — Direct Bank Transfer: 2–4 business days, but goes directly to your ANZ, ASB, BNZ, Westpac, or Kiwibank account — no third-party wallet needed.

Option C — Crypto → NZ bank: Withdraw in Bitcoin or Ethereum (under 1 hour), convert on a NZ crypto exchange (Easy Crypto NZ or Binance), transfer to your bank. Fast but requires a crypto account.