Terms and Conditions

⚓ Kiwi’s Treasure Casino NZ — Legal

Terms &

Conditions

Please read these Terms and Conditions carefully before registering or using the Kiwi’s Treasure Casino platform. By creating an account or placing a bet, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not use our services.

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These Terms constitute a legally binding agreement between you and Kiwi’s Treasure Casino. They govern all use of the website, games, bonuses, deposits, withdrawals, and support services. These Terms apply to New Zealand players and are subject to New Zealand law.

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Last updated: May 2025
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Applies to: kiwitreasure-casino.com
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Governing law: New Zealand
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Minimum age: 18+

📌 Key Rules

One account per person

18+ only — NZ residents

KYC required before withdrawal

Bonus wagering applies

No fraud or chargebacks

NZD currency — no conversion

Document Version
v4.2
May 2025

1

Acceptance of Terms

By accessing or using kiwitreasure-casino.com, registering an account, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, Responsible Gaming Policy, and any Bonus Terms in force at the time.

These Terms apply to all visitors, registered users, and players. If you are using the platform on behalf of another person, you represent that you have the authority to bind that person to these Terms and that the person meets all eligibility requirements.

We reserve the right to update these Terms at any time. Continued use of the platform following notification of changes constitutes acceptance of the updated Terms.

2

Eligibility

To register and use Kiwi’s Treasure Casino, you must meet all of the following requirements:

Age: You must be at least 18 years of age. We enforce strict age verification and reserve the right to request proof of age at any time.

Location: You must be accessing the platform from a jurisdiction where online gambling is legal. It is your responsibility to ensure online gambling is lawful in your location.

One account: You may hold only one registered account. Duplicate accounts will be closed and balances may be forfeited.

Not self-excluded: You must not be subject to a self-exclusion order with Kiwi’s Treasure Casino or a national multi-operator exclusion scheme.

Personal use: You must be playing on your own behalf, with your own funds, for personal entertainment — not on behalf of any third party or for commercial purposes.

Employees excluded: Employees of Kiwi’s Treasure Casino, its parent company, software providers, or affiliate partners are not permitted to hold player accounts.

Registration of an account by a person who does not meet these eligibility criteria is a breach of these Terms. Any winnings generated on an ineligible account may be voided and the account closed without notice.

3

Account Registration

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us immediately at [email protected] if you suspect any unauthorised access to your account. We cannot be held liable for losses arising from your failure to maintain security of your login credentials.

Accounts registered with false information, or on behalf of another person, will be closed. Any funds deposited on such accounts may be returned to the original payment source after deducting reasonable verification and administration costs.

⏱️
Under 2 minutes
Average registration time

1️⃣
One account only
Per person, per household

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NZ$1 minimum
First deposit to activate

4

Identity Verification (KYC)

Kiwi’s Treasure Casino is required by law to verify the identity of all players prior to processing withdrawals and, where appropriate, at other stages of the customer relationship. This is consistent with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act).

You may be asked to provide one or more of the following:

Document TypePurposeAccepted Examples
Proof of IdentityAge & nameNZ Passport, Driver’s Licence
Proof of AddressResidential addressUtility bill, bank statement (90 days)
Proof of PaymentPayment method ownershipCard photo (first 6 / last 4 digits)
Source of FundsAML compliancePayslip, bank statement, tax return

Failure to provide satisfactory verification documents within a reasonable timeframe may result in suspension of withdrawal access or closure of the account. Funds held on unverified accounts will be returned to the original deposit method.

5

Deposits

All deposits are processed in New Zealand Dollars (NZD). You may deposit using any payment method listed in the Cashier section of your account. Deposits are credited to your account balance in real time for most methods.

Minimum Deposit
NZ$1

Processing
Instant

Deposit Fees
NZ$0

Currency
NZD only

You may only deposit funds from a payment method registered in your name. Third-party deposits are not permitted and will result in the funds being returned and the account reviewed. We reserve the right to decline deposits from any payment method at our discretion.

By depositing funds, you confirm that the money is your own, has been legally obtained, and is not the proceeds of any criminal activity.

6

Withdrawals

You may withdraw your real-money balance at any time, subject to the following conditions:

Identity verified: Your KYC documents must have been approved before your first withdrawal will be processed.

No active bonus: If you have an active bonus, its wagering requirement must be met or the bonus forfeited before withdrawing.

Same method rule: Withdrawals must be made to the same method used to deposit, where technically possible. This is a regulatory requirement to prevent money laundering.

Minimum amount: The minimum withdrawal is NZ$20 for most payment methods.

Processing time: Standard withdrawals are processed within 24 hours. Bank transfers and card withdrawals may take 1–5 business days depending on your bank.

We reserve the right to delay or refuse a withdrawal request pending further verification or investigation if we have reasonable grounds to suspect fraud, money laundering, or breach of these Terms. In such cases, we will notify you and explain the reason for the delay.

7

Bonuses & Promotions

All bonuses and promotions offered by Kiwi’s Treasure Casino are subject to specific terms that accompany each offer, in addition to the general bonus rules below. By claiming a bonus, you agree to its specific terms.

📋 General Bonus Rules
·Bonuses are available to one account per person, per household, per IP address, and per device.
·Bonus funds and free spin winnings must meet the applicable wagering requirement before they can be withdrawn. The standard wagering requirement is 35× the bonus amount unless otherwise stated.
·While a bonus is active, the maximum bet per spin or round is NZ$5 unless the specific bonus terms state otherwise.
·Bonuses expire after 7 days unless otherwise stated. Unused spins or unwagered bonus funds after expiry will be removed.
·Maximum withdrawal from bonus winnings is NZ$100 unless the specific promotion states otherwise.
·Bonuses may only be used on eligible games as specified. Certain games may contribute less than 100% to wagering — for example, live casino games typically contribute 0–10%.
·We reserve the right to withdraw or modify any promotion at any time. We will attempt to notify players of significant changes before they take effect.

Abuse prevention: Any attempt to abuse or manipulate bonuses — including through the use of multiple accounts, coordinated play, arbitrage, or staking strategies designed to circumvent wagering requirements — will result in the cancellation of the bonus and may result in account closure and forfeiture of funds.

8

Games & Fair Play

All games offered on the Kiwi’s Treasure Casino platform use certified Random Number Generator (RNG) technology. Each game outcome is independent, random, and not influenced by previous results, the size of a bet, or any other factor within a player’s control.

The Return to Player (RTP) percentage shown for each game is a theoretical long-term average, calculated over millions of game rounds. Individual sessions may produce results significantly above or below this average.

In the event of a malfunction, disconnection, or technical error during a game round, the affected game round will be declared void and any stake involved will be returned to your account balance. If a win is erroneously credited due to a technical error, we reserve the right to correct the error and recover the incorrectly credited funds.

Games are supplied by licensed third-party providers including Pragmatic Play, NetEnt, Microgaming, Play’n GO, and others. Game rules, paytables, and volatility information are accessible within each game. It is your responsibility to understand the rules of any game before placing a wager.

9

Prohibited Conduct

The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of funds, and referral to law enforcement authorities:

🚫 Financial Fraud
Chargebacks, disputed transactions, depositing stolen funds, use of compromised payment methods, or any form of payment fraud.

🚫 Account Abuse
Operating multiple accounts, sharing accounts with other persons, allowing third parties to access your account, or misrepresenting your identity.

🚫 Bonus Abuse
Exploiting bonuses through arbitrage, coordinated play, low-risk staking strategies designed to clear wagering, or systematic exploitation of any promotional offer.

🚫 Technical Exploitation
Using software, bots, algorithms, scripts, or any other automated means to manipulate game outcomes or exploit technical vulnerabilities.

🚫 Money Laundering
Using the platform to launder funds, deposit and withdraw without genuine play, or otherwise conduct transactions in breach of AML/CFT laws.

🚫 Abusive Behaviour
Threatening, harassing, or abusing our support staff or other players. We operate a zero-tolerance policy on abusive communications.

10

Responsible Gambling

Kiwi’s Treasure Casino is committed to the responsible provision of gambling services. We offer tools to help you manage your gambling, and we encourage all players to use them proactively.

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Deposit Limits

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Session Timers

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Cooling-Off

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Self-Exclusion

Self-exclusion requests are irrevocable for the duration of the exclusion period and take effect within 24 hours. During a self-exclusion period, we will use reasonable technical means to prevent you from opening new accounts and will suppress all marketing communications.

If you are concerned about your gambling, contact the New Zealand Problem Gambling Foundation: 0800 664 262 (free, 24/7) or visit pgf.nz. Full details are available on our Responsible Gaming page.

11

Account Suspension & Closure

We reserve the right to suspend, restrict, or permanently close any account without prior notice where we have reasonable grounds to believe that:


A breach of these Terms and Conditions has occurred or is suspected

Fraud, money laundering, or other illegal activity is suspected

The account holder has been identified as underage

We have received a chargeback or payment dispute from the account holder’s bank

Regulatory or legal requirements necessitate the restriction or closure of the account

Where an account is closed due to a breach of these Terms, any bonus funds will be forfeited. Real-money funds will be returned to the original payment source, subject to the deduction of any amounts owed to us and completion of any required investigation.

12

Intellectual Property

All content on kiwitreasure-casino.com — including but not limited to the website design, logos, graphics, text, software, game interfaces, and promotional materials — is the property of Kiwi’s Treasure Casino or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, revocable licence to use the platform for personal, non-commercial gambling purposes only. You may not reproduce, distribute, modify, display, or create derivative works from any content on the platform without our prior written consent.

Game content and software are the intellectual property of their respective developers. Trademarks belonging to third-party game providers are used with permission and remain the property of those developers.

13

Limitation of Liability

To the fullest extent permitted by applicable New Zealand law, Kiwi’s Treasure Casino shall not be liable for:


Any losses arising from your gambling activity, including but not limited to losses resulting from game outcomes, technical errors, or account suspension

Interruptions, delays, or errors in service caused by factors beyond our reasonable control, including third-party technical failures or telecommunications outages

Any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform

Content or practices of any third-party website linked from or to our platform

Nothing in these Terms excludes or limits any liability that cannot be legally excluded under New Zealand consumer protection law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where applicable.

14

Amendments to These Terms

We may amend these Terms and Conditions at any time. When material changes are made, we will:

Update the “Last Updated” date at the top of this document
Notify registered players via email or an in-platform notification
Display a prominent notice on the website for at least 7 days after publication

Your continued use of the platform after the effective date of an amendment constitutes your acceptance of the revised Terms. If you do not accept the changes, you must stop using the platform and may request account closure.

15

Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any dispute arising from or in connection with these Terms, your account, or your use of the platform shall be subject to the exclusive jurisdiction of the New Zealand courts.

Nothing in these Terms affects your rights as a New Zealand consumer under applicable consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

📜 Governing Law
New Zealand

🏛️ Jurisdiction
New Zealand courts

🛡️ Consumer Rights
CGA 1993 applies

16

Contact & Complaints

If you have a question about these Terms, or if you wish to make a formal complaint about any aspect of our service, please contact us through one of the following channels:

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Live Chat
Available 24/7 via your account dashboard. Fastest method for urgent matters.

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Email Support
[email protected] — Response within 24 hours on business days.

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Formal Complaint
[email protected] — We aim to resolve all complaints within 10 business days.

📋 Our Complaint Process
1

Submit your complaint via email with your account username and a description of the issue

2

We acknowledge your complaint within 3 business days and assign a case reference number

3

We investigate and provide a full written response within 10 business days

4

If you remain dissatisfied, you may escalate to an independent dispute resolution body or the relevant regulatory authority

⚓ These Terms Apply to All NZ Players
By using Kiwi’s Treasure Casino you confirm you have read and accepted these Terms. Questions? Our support team is available 24/7 via live chat.

Last Updated
May 2025

Version
v4.2

🔞 18+ only. Gambling involves financial risk. Play responsibly. If gambling is affecting you, call the Problem Gambling Foundation NZ free on 0800 664 262 (24/7) or visit pgf.nz.

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